9 companies that hire remote customer service reps
Customer support is an integral part of many major companies, and there’s no doubt that a customer’s impression of a company may be based on the level of support that they receive. Because of this, companies are wise to invest a good amount of their budget to ensure they have quality and timely help available for those who have questions about their services and/or products.
Without further adieu, here is a list of 9 companies that hire remote customer service reps.
CVS Health is the largest pharmacy health care provider in the U.S., and employs more than 243,000 people. With more than 9,600+ stores, CVS is the largest U.S. pharmacy based on total prescription revenue. The benefits that CVS employees enjoy are aplenty.
CVS Health currently sits at #7 on the Fortune 500.
Here’s another interesting fact – CVS was the first national pharmacy chain to remove cigarette and tobacco products from store shelves (9/3/2014).
Amazon is the largest internet-based retailer in the world by total sales and market capitalization. Initially starting out as an online bookstore, Amazon later diversified to selling DVDs, Blu-rays, CDs, and countless other tangible goods that many of us purchase today.
If you’re like me, one of the first things you look at when pulling up to your driveway is to see if there are new packages by the door!
In 2015, Amazon surpassed Walmart as the most valuable retailer in the U.S. by market capitalization.
Amazon remote customer service jobs are not always easy to come by, but it’s a company that’s well worth mentioning since they’ve become a household name and are on the Fortune 500.
Oh, and if you’re a new college grad, Amazon strives to recruit the brightest minds from the best universities globally! Read more about Amazon’s university recruiting.
U-Haul is an American moving equipment and storage rental company that has been around since 1945.
Like many other successful business, the concept for U-Haul was generated out of a need. After World War II there was a demand for do-it-yourself moving equipment that would be available on a one-way, nationwide business. U-Haul successfully modeled their niche around this need, and the rest was history.
Not ready for a full-time gig? No problem! U-Haul is a very flexible company that also offers part-time employment.
Williams-Sonoma is an upscale chain offering high-end cookware, house-label kitchen accessories, and gourmet goods. They are headquartered in San Francisco, CA, and are one of the largest e-commerce retailers in the world.
As of 2015, Williams-Sonoma had over 25,000 employees in over 600 locations.
If you’ve ever been to one of their stores, you probably know how easy it can be to lose track of time while browsing their amazing products.
What other company do you know of offers time off for volunteering?!?!
That’s what I thought.
Their benefits are truly amazing.
Enterprise Holdings is the “Total Transportation Solution,” offering car rental, car sharing, truck rental, fleet management, retail car sales, and other transportation services. They were founded in 1957 by Jack C. Taylor, and are headquartered in St. Louis, MO.
Enterprise holdings boasts 9,000 fully staffed neighborhood and airport locations worldwide! They operate the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands.
As of 2015, Enterprise Holdings had $19.4 billion in revenue.
With their promote-from-within culture, there’s plenty of room for advancement and performance-based compensation.
Expert Global Solutions
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions for customer and financial care. With revenues of $1.1 billion, EGS has over 40,000 employees in more than 70 different locations.
EGS encourages promotion from within, and as a result, posts new jobs internally so employees have a chance to apply early as new opportunities emerge.
So, what’s it like to work at EGS? Take a look here.
Asurion LLC is a privately held company based in Nashville, TN. They provide device protection & support for mobile devices, tablets, consumer electrics, jewelry, & satellite receivers. They’re a large employer of work-from-home customer service jobs.
Asurion operates in 14 countries, has 49 offices worldwide, and have over 15,000 employees. In 2016, they were named the Top Workplace (second year in a row) by The Tennessean.
Asurion has achieved phenomenal growth by “establishing a culture that rewards results and isn’t confined by hierarchy.”
Oh, and if you happen to speak Spanish, that’s a big plus! Asurion has periodic openings for bilingual reps.
Total Transit is a comprehensive mobility management company based out of Arizona, and have been rated one of the Best Places to Work two years in a row by the Phoenix Business Journal.
Offering both public transportation and on-demand private transportation services, Total Transit has developed a culture based on safety, sustainability, and superior value.
Total Transit engages in a number of ‘green practices.’ For example, they have nearly 650 Toyota Prius cabs that make up most of the discount cab fleet. These cabs are highly fuel-efficient. It is estimated that each cab saves ~4,000 gallons of fuel annually. Total Transit also has solar panels installed at their corporate headquarters.
Transcom is a global customer experience specialist that provides services through their network of contact centers and work-at-home agents. They have 30,000 customer experience specialists within 52 contact centers spread across 21 different countries.
Transcom strives to ensure that companies form positive relationships with their customers.
Some of the services they provide include:
- Customer service
- Tech support
- Credit management
The perks that Transcom offers their employees is pretty impressive:
- Competitive salaries and benefits
- Regular performance reviews, linked to personal development plans
- Incentives based on performance and results
- Training and objective coaching