Commercial Account Manager

 August 5, 2022
 EMEA (Remote)

Impact

We’ve seen how much talent is out there in the world. Talent that hasn’t been able to showcase what they can do. Often, only because of their background or their location.

On the other hand, we see businesses struggling to find talent. Part of growing a business entails offering customer support in multiple languages. We believe the War on Talent is just a matter of a local market mismatch; this is why we started Cocoroco, part of 5CA group.

So, we‘re turning the world into everyone’s domestic talent circle with our online talent marketplace for remote customer service work. Matching supply and demand without geographic or payroll challenges. A platform that brings it all together.

 

The job 

We recently launched the Cocoroco platform and are ready to expand our commercial team. With that in mind, we’re looking for a Commercial Account Manager.

As Cocoroco's Commercial Account Manager you will be challenged to build and manage your own commercial portfolio. You generate and follow up on leads and attend relevant (online) events, making sure that you are wherever our potential clients are. After leading the sales process from end to end, you continue to manage and expand the commercial relationship with the client. 

 

Responsibilities

  • Drive international expansion of our client portfolio, by researching, identifying and approaching potential clients across EMEA;

  • Build and manage your own client portfolio, driving client success and satisfaction;

  • Develop and optimize our commercial strategies for exponential revenue growth;

  • Invest in great partnerships, build trust, and establish an active dialogue with top decision-makers;

  • Support implementation and configuration set them up for success, and continue to manage the relationship from there, working closely with internal stakeholders to ensure optimal service delivery and client satisfaction;

  • Take ownership, make decisions with courage and be there to inspire others.

 

Requirements

  • Experience in sales or account management, including previous experience at a marketplace platform, staffing platform, or equivalent. Previous experience in a start-up environment is strongly preferred;

  • Ample experience with Salesforce;

  • You are a strong communicator, an active listener and you're naturally proactive;

  • The mindset to be results-oriented and user-focused;

  • You are innovative and able to back up your actions with data;

  • Critical thinker with a healthy dose of skepticism;

  • You master the English language and are a great communicator.

 

We offer

  • A salary matching market standards including secondary benefits and vacation days;
  • A fast-growing organization (double-digit growth!) and an international, inclusive company culture;
  • An inspiring environment with young, brilliant, and creative professionals with which you will have lots of fun;
  • Work in a fully remote position where you set your own work and limits;

  • Continuous learning and plenty of opportunities for growth within your field of expertise.

 

About us

5CA a remote-first CX company working with passionate agents from all around the world. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds, and champion diversity and inclusion in all that we do.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and/or Instagram. For further details, please refer to our privacy policy.