Customer Success Manager (Remote – US)

 Automox - Company site
 September 13, 2021
 Flag job
 United States (remote)
Founded in 2015,  Automox is coming off its fourth quarter of record growth that has seen its platform become the most recommended solution in endpoint security and the preferred endpoint management solution for over 1,500 customers across 30 countries.  With an increasing number of operating systems, servers, hardware, and applications that need to be maintained, updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem for millions of endpoints.
OVERVIEW
We are looking for the right Customer Success Manager that sees themselves as embodying Customer Obsessed and wants to join the Customer Experience Team that is tasked with making sure every interaction with Automox ends with a happy customer. As a Customer Success Manager, your primary responsibility is to provide the product expertise combined with a keen focus on the customer desired outcomes.  You will work with customers and internal stakeholders throughout the customer’s lifecycle to ensure they receive maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. The Customer Successes Manager is the customer advocate always and is focused on driving usage and adoption as well as customer satisfaction as a whole. Customer Success Managers are often the first to identify growth and up-sell opportunities.

WHAT YOU’LL DO

  • Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals
  • Monitor specific data to identify at risk customers
  • Pinpoint problems and opportunities for expansion. Work cross functionally with the Account Manager for expansion and renewal opportunities
  • Lead scheduled Business Reviews with customers 
  • Drive maximum customer health and retention
  • Work with customers and champion with internal teams on escalated issues to ensure the best possible experience
  • Leverage as many data points as possible to create a comprehensive customer profile
  • Brings ideas for improvement that helps us grow our business and fosters customer advocates
  • Develop strong relationships with Engineering, Product and Operations to ensure cohesion and shared understanding of goals and initiatives 
  • Provide actionable feedback to engineering and product related to customer feature requests and product needs
  • Proven track record in handling difficult conversations with customers
  • SKILLS AND ATTRIBUTES

  • Bachelor’s degree or better
  • 5+ years of experience in Customer Success, Account Management, Business Development or another client-facing role
  • Experience in working with multi-divisional, multi-geographical customers
  • Extraordinary communicator – you are concise, articulate, and able to get to the heart of the matter
  • Innately Curious – you seek to understand the what, why, and how of our business
  • You have been a Customer Success Manager supporting a technical product. You have a passion with technology, customers, problem solving and for being a part of a fast-growing SaaS company
  • Plans and carries out responsibilities with minimal direction
  • TOTAL COMPENSATION
    Automox aims to be an employer of choice and we know that means offering a comprehensive compensation package to support our employees. Our packages include base salary, bonus, equity, and benefits for all full-time permanent employees.
    BENEFITS: Healthcare options through Cigna and Guardian including Medical, Dental, Vision, Basic Life insurance, Voluntary Life Insurance, Basic STD & LTD, HSA, FSA, 401(k), and more. Automox has a generous employer contribution towards all health plans with low premiums for all employees. 
    PARENTAL BENEFITS: Adoption benefits, Parental leave
    TIME OFF: We have a flexible PTO policy with an additional 9 paid holidays.
    PERKS: Monthly internet and wellness stipend, money to set up your home office, and no commute.
    SALARY: Our salary ranges are based on national averages and are determined based on the level of the position we are hiring for. The ranges are wide to leave room for variability in a candidate’s skills, experience, and location all of which impact where someone might come in on the range. Salary Minimum – $75,000
    BONUS: All employees are part of our Company bonus plan. Our bonus is a mix of company performance and individual contributions.
    EQUITY: We’re all in this together and everyone should have a stake in the company which is why all employees receive stock options.
    WHY AUTOMOX  We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey.  
    LOCATION
    Remote : Anywhere in the US. The world is changing so are we. Automox has moved to a fully distributed company and is open to hiring across the US. 
    We are committed to an inclusive and diverse Automox. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.