Head of Impact and Customer Success

 BookNook
 May 3, 2021
 Remote
About Us
BookNook is a dual bottom line education technology company that is committed to closing the early reading opportunity gap through innovations that prioritize authentic human connections to support learning.  We believe the best edtech solutions are developed and supported by people with their roots in the classroom or the social sector, and we strive to build a team that reflects the diversity of the communities we serve.
BookNook is looking for a passionate senior leader to lead the customer success and customer enablement function at BookNook. This person would manage our Impact function and represent customer success on the leadership team. The Head of Impact will be responsible for driving revenue via renewal with partners, will ensure successful implementation, manage a team dedicated to this work, and also drive expansion. The ideal candidate will be a highly motivated and strategic thinker, will have an excellent understanding of customer success within EdTech, and will be excited about fulfilling BookNook’s explosive growth.

Duties

  • Drive the executive of BookNook’s strategic vision via the Impact function
  • Own, manage, renew, and expand the relationship with our tutoring services partners that include schools, districts and non-profits across the US
  • Own, manage, and drive success with multiple stakeholders 
  • Consistently motivate team to hit revenue and usage targets
  • Build advocacy within district and at school sites
  • Manage customer success, implementation and enablement teams to ensure adoption of BookNook at 50+ school sites
  • Provide communication and support to families and other users
  • Other duties as assigned
  • Job Requirements

  • 7+ years management experience in a high growth startup environment
  • 5+ years EdTech experience
  • Highly proficient in Google Suite and/or Microsoft Office, in particular Google Sheets and/or Excel
  • Knowledge of and proficiency with communication tools, such as Mailchimp or other marketing tools
  • Proficiency with and excitement about other technology tool technology (i.e. Salesforce, Zapier, Adobe Suite, or other more advanced software package)
  • Organized and the ability to implement and repeatable, sustainable processes
  • Experience with customer service or support
  • Demonstrated understanding of the K-12 education space
  • Ability to travel: 10-20%
  • Benefits

  • Base + Incentive pay
  • Medical + Dental + Vision
  • AD&D + Life Insurance
  • 401(k)Stock Options
  • Flexible hours
  • Unlimited vacation policy
  • Geo Flexible
  • Fantastic team and fun remote work environment