Customer Support Specialist – Remote

 CE Broker - Company site
 September 14, 2021
 Flag job
 Jacksonville FL 32256 United States

CE Broker is a growing tech company based in Jacksonville, FL. This is a remote, temporary (6-month) full-time Customer Support Specialist position, which will run from October-April. This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it’s meaningful work with a real impact – assisting professionals in the healthcare field to successfully become licensed! This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11am-8pm Eastern Time, Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $16 per hour and aligns with an employee’s experience level and geographic area.

Check out your future coworkers at CE Broker’s Instagram page!

Why CE Broker:

  • Multi-year award winner for Best Company to Work For by both Florida Trend and Outside Magazine.
  • Casual dress code: Jeans + t-shirt are fine. We want you to be comfortable!
  • Wellness benefits: Monthly fitness allowance and discounts on organic produce delivery.
  • Balanced Lifestyle – Paid holidays and monthly PTO accrual
  • Medical, dental, and vision benefits – “An apple a day…” doesn’t always work.
  • Retirement plan with company matching – Live in the moment…but plan for the future too.

We’re looking for someone who…

  • Writes in a clear and concise manner
  • Enjoys teaching others and explaining technical concepts
  • Has patience to listen and grasp what customers are trying to accomplish 
  • Has previous contact center experience 
  • Is a continuous learner
  • Pays high attention to detail
  • Knows how to communicate and help
  • Previous contact center experience 
  • Holds an Associate degree or higher (Bachelor’s degree preferred)
  • Has a reliable broadband internet connection (minimum 3 mb upload, 18 mb download required) with ethernet connection capability.
  • Has a cool talent like break dancing or opera singing because that would be fun to see.

Responsibilities include:

  • Answer customer live chats, emails, and phone calls
  • Provide delightful customer service through casual, unscripted conversations
  • Provide customer feedback and data to internal teams across the company
  • Maintain detailed product knowledge to engage in consumer education and support sales efforts 
  • Write internal documentation and tutorials

How to apply:

With your application, please submit a cover letter explaining: 

  1. Why you want to work as a Customer Support Specialist.  
  2. Why you want to work at CE Broker and not just anywhere.
  3. A description of a great customer service/support experience you had recently, and what made it great.

Any resumes without a cover letter will be removed from consideration.

If you think you’ve got all the right stuff for this position, please submit the cover letter and resume at our careers page:  cebroker.com/jobs/apply/.

We look forward to hearing from you!