Bilingual Customer Support Representative II (Canada-French)

 Checkr - Company site
 August 2, 2022
 Remote, Canada

Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $5B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation.

The Customer Support Team delivers the cornerstone to Checkr’s success by ensuring that the consumers we work with have a positive, valuable experience. We handle sensitive information with care, alleviate concerns in an appropriate and timely manner, and deliver fantastic support. 

Canadian applicants must be based in Alberta, British Columbia, Ontario or Quebec.

Responsibilities:

  • The role is to be the first point of contact for candidates and clients through our live chat feature, resolving their questions with empathy, care, and professionalism. 
  • Carefully review background checks and provide accurate responses to candidate and customer questions.
  • Resolve background check report issues quickly to ensure we are delivering high quality reports within time deadlines.
  • Apply critical thinking and problem-solving skills to resolve candidate and customer questions.
  • Work cross functionally with the verification research team for completion of background checks.
  • Have fun working individually and as a team in a fast-paced, high volume environment.
  • Be a self starter, reliable and able to work remotely and independently from home.

Requirements:

  • Bilingual in English and French.
  • Provide a private home office space with reliable internet connectivity.
  • Availability to work on weekends.
  • Post-secondary education is preferred. 
  • Prior experience as a Customer Service Representative is desirable.
  • Excellent organizational, time management, and prioritization skills.
  • Computer literacy, including knowledge of Google Suite and some Microsoft Office.
  • Experience working with a CRM and/or CMS tool (Zendesk) is a plus.
  • Excellent written and oral communication skills, with meticulous attention to detail to ensure communications are free of grammatical errors and typos.
  • Need to be able to complete a Canadian background check successfully

What you get

  • A fast-paced and collaborative environment
  • Learning and development allowance 
  • 100% medical, dental, and vision coverage reimbursement
  • Up to 25K reimbursement for fertility, adoption, and parental planning services 
  • 16 weeks of fully paid parental leave plus 2 weeks phased return to work 
  • Flexible PTO Policy 
  • Monthly wellness stipend, gym, home office stipend 

Equal Employment Opportunities at Checkr – Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace. 

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