Account Manager II (Remote in Mississippi)

 Delta Dental - Company site
 August 5, 2022
At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other’s strengths and sharing in successes. 
This position is remote and requires the incumbent to reside in Mississippi (MS). The incumbent will be expected to travel within the state of Mississippi upon approval by Delta Dental Management.
The incumbent in this position manages accounts within an assigned geographic region. Major responsibilities include retention and building client relationships. Key roles include facilitating meetings, delivery of renewal/rate increases and identifying sales/product placement opportunities.

How you will make an impact:

  • Manages the renewal process with existing clients, including developing the renewal strategy, negotiating the product, rates and benefits mix.
  • Proactively selects, analyzes and presents financial reports in terms that are easily understood by the client or broker.
  • Develops reporting strategies and presentation materials that thoroughly represent Delta Dental’s services and value proposition to the client or broker.
  • Serves as a spokesperson for all departments of the company as needed to position Delta most effectively to retain business, expand products offerings and/or create additional business opportunities.
  • Collaborates with underwriting to implement an ongoing, proactive renewal strategy.
  • Strengthens the organization’s relationship with brokers/clients by developing and executing proactive, creative and ongoing contact initiatives.
  • Monitors group activity and other reporting to identify potential problems; works with functional areas to avoid and/or resolve issues.
  • Gathers and provides competitive intelligence to assist in competitive positioning of Delta Dental in the marketplace.
  • Performs miscellaneous duties as assigned.
  • What we look for:

  • A Bachelor’s degree is preferred in Business Administration or Marketing.
  • Candidates with proven experience will not be excluded from consideration.
  • A minimum of 5 years of account management experience.
  • Strong project and time management skills and multitasking abilities.
  • Strong analytical and problem solving skills.
  • Excellent oral and written communication and presentation skills.
  • Strong interpersonal skills and the ability to develop and lead staff and cross-functional teams to achieve results.
  • Valid driver’s license, ability to travel and sustain company expenses for a period of one month.
  • Ability to operate and maintain a personal car for company business in a proper, safe, and responsible manner.
  • Proven commitment to excellence in customer service.
  • Excellent selling, negotiation and follow through skills.
  • Knowledge of Delta Dental products, policies and procedures.
  • Knowledge of Current Dental Terminology (“CDT”) codes and dental nomenclature.
  • Familiarity with available competitor products and services.
  • Insurance license may be required in some states.
  • Benefits and Perks:

  • 12 days starting vacation, 12 holidays, 9 sick days and your birthday off!
  • Low-cost premium medical insurance options
  • 100% paid dental and vision insurance
  • Generous 401(k) matching and flat contribution
  • Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
  • Employee LiveWell program, focusing on overall employee well-being
  • Fertility and diabetes benefits
  • Employee discount program: AT&T/Verizon, entertainment, travel, and more!
  • Culture of learning: career development and tuition reimbursement
  • Career growth: we love promoting from within
  • Please note, Delta Dental will not sponsor applicants for work visas for this position.
    At Delta Dental we:
    Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.
    Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.
    Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes.  
    If you think this sounds like you, let’s chat. We would love to tell you more!
    To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Twitter, and Delta Dental Ins. on LinkedIn.
    ABOUT Delta Dental
    Delta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we’re all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation.
    We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation’s largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.
    Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.
    Proof of eligibility to work in the United States must be provided if selected for hire. 
    Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.
    *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York