Account Manager Nordics – Location Flexible

 Dropbox ( View website )
 June 10, 2021
 Dublin, Ireland; Remote - EMEA

Job Description

The AM team are responsible for the success of the existing accounts by developing trusted relationships with customers, maximising up-sell/cross sell opportunities, driving retention rates and growing our business.
 
We are looking for collaborative and highly engaged Account Manager to drive Total ARR net growth across a set of install base customers and own customer relationship E2E post sale. 
 
If you are a Strong Communicator, have Ownership Mindset and enjoy building relationships with your customers then this role is for you. 

Responsibilities

Sales Capability
  • Own, drive and manage the end-to-end customer relationship – ensuring customer retention, renewal and upsell/cross sell of the entire DBX solution set
  • Accurately maintain forecast of your territory and communicate any retention risk to internal resources in order to develop resolution strategies
  • Ensure customer satisfaction and delight though alignment to leverage DBX solutions to solve/support customer business priorities. 
  
 Business/Commercial/Account Management
  •  Establish multiple customer touch points by mapping and engaging key stakeholders across the Customer org 
  •  Lead proactive discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multi product offering reaches the key stakeholders
  •  Partner with our Customer Success Managers and Technical Solutions Specialists to develop account plans and strategies to drive revenue growth and market share within these accounts 
  • Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers’ needs
 
Product/Technical
  •  Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business 
  •  Support and drive customer understanding of and appreciation for the Dropbox product roadmap 
  •  Be the voice and champion of the customer to the product team and other cross functional organizations. 
 
 General
  •  Make every potential Dropbox customer happy with every interaction, regardless of deal size or likelihood of close 
  •  Develop a thorough understanding of Dropbox products and maintenance contracts 
  •  Manage, track, and report sales activities and results using Salesforce

Requirements

  • Experience in account management
  • Consultative selling experience in growing existing accounts 
  • Strong Track record of meeting sales objectives such as quota and productivity requirements
  • Customer Oriented Problem Solving & analytical mindset 
  • Commercial Accumen
  • Collaborative and Highly Engaged approach 
  • Preferred Experience within the Geographic coverage
  • Knowledge of Salesforce.com a plus
  • Bachelors Degree or equivalent required
  • Eligibility to work in the EU (for EMEA roles only)
  • Written and spoken fluency in English and Swedish 
  • Capability to work in a Virtual First environment