Senior Director, Information Technology

 Fastly - Company site
 January 12, 2022
 Canada (Remote)

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Senior Director, Information Technology

Fastly is looking for a highly motivated and experienced Senior Director of IT to lead and scale our Help Desk, IT Systems Engineering and Administration teams, align the IT roadmap with the overall corporate strategy as we move into the next phase of growth, and empower our employees with the tools and technology they need to build a trustworthy internet. The Senior Director, IT is responsible for working with executive partners to align the overall strategy, organization, management, and execution of IT related security, services, products, processes, and procedures with our corporate goals. In order to optimize the resource allocation of the team and provide the best employee experience, you’ll be working with other leaders from across the organization to assess their IT needs and align the portfolio of IT services and roadmap, while deciding what should remain in-house and what can get outsourced to a managed service provider. You’ll use your powers of influence to implement new standards and operating procedures to ensure employees are empowered to do their best work. You’ll also be responsible for balancing short term needs with long term results, and ensuring projects adhere to budgets and schedules. 

As the leader of the IT organization, you’ll be tasked with streamlining our cloud-first operations and building a diverse and high-functioning team of technical professionals, setting expectations for the team while empowering them to create solutions and ensuring accountability. You’ll create a culture that manages risk, learns quickly, and focuses on the right outcomes.

What You'll Do

  • You will be responsible for leading and scaling an IT function that can support the continued global growth of Fastly.
  • Establish IT operations standard methodologies, procedures, tools and infrastructure that supports the needs of a fast growing company, embracing external partners where appropriate and enabling self-service for optimal employee experience. 
  • Through the management of the IT Steering committee, develop a technology roadmap for IT HelpDesk and the IT Systems and Operations teams and ensure organizational strategic alignment of that roadmap.
  • Work with leadership across the organization to identify business and technology needs to optimize the use of information technology.
  • Create a standard of excellence in IT services and technology by establishing, achieving, and improving departmental operational metrics, including CSAT ratings. 
  • Develop, manage, and track the IT department budget
  • Use your understanding of interdependencies between technology, operations, and business needs to drive innovation and create efficiencies
  • Use data to identify trends, drive decisions, and create a continuous improvement cycle
  • Provide direction, guidance, and training for IT staff

What We're Looking For

  • You have at least 12-15 years working experience in IT, with at least 6 years of  management, building diverse teams with collaborative and innovative cultures with deep familiarity of Service Delivery and Systems Development and Support. 
  • Demonstrable experience scaling IT teams in a fast growing business
  • Experience building and managing globally dispersed teams, including external service providers.
  • Experience implementing standard methodologies for ITSM, identity access management, endpoint/device management, knowledge and change management. 
  • A strong IT security and compliance mentality. 
  • Experience developing processes and procedures for IT Governance and regulatory compliance such as SOX.
  • Experience building collaboration and rapport within an organization with both technical and non-technical members
  • Superb communication skills, the ability to build a supportive and inclusive team culture. 
  • Strong background in ITSM and familiarity with frameworks such as ITIL and COBIT.

In accordance with applicable law, Fastly’s minimum base pay for this role if hired in Colorado is $233,000 per year. Additionally, this role is eligible to participate in Fastly's equity plan. Final offer amount will be at the company’s sole discretion and determined by multiple factors, including years and depth of experience and expertise, location and other business considerations. Note that this role is available to candidates outside of Colorado and different minimum compensation may apply.

Fastly is proud to deliver a strong total rewards program to our employees. This role is eligible to participate in the following benefits:

  • Health benefits (medical, dental, and vision)
    • Medical: Cigna or Kaiser available
  • Retirement benefits and employer match
  • Life Insurance (Basic and Voluntary Life)
  • Short & Long Term Disability with a buy-up LTD option
  • Voluntary Accident & Critical Illness benefits
  • Flex Spending Accounts & Mass Transit benefits
  • Open Vacation Policy
  • Sick Time
  • Generous leave benefits (medical, maternity, paternity, and personal)
  • Paid wellness days
  • Employee Assistance Program
  • Learning & reimbursement program stipend
  • Mobile and internet allowance
  • Wellness stipend
  • Pet insurance

Fastly reserves the right to amend or modify for any reasons in accordance with applicable law.

Why Fastly?

  • We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

  • We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.

  • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).

  • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.

  • We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!


Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.  

Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

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