Bilingual Visit Care Coordinator

 Grand Rounds - Company site
 June 18, 2021
 Flag job
 Remote
Everyone gets sick, but not all of us have equal access to state-of-the-art care. Grand Rounds levels the playing field. Inspired by the century-old practice where doctors gather to discuss the most difficult cases they face, Grand Rounds uses technology to expand on this esteemed tradition. We connect members, electronically and in-person, to recognized experts from world-leading medical institutions, whether across the continent or around the corner. We multiply the impact of the best doctors in the nation, and dramatically improve the quality of care for consumers—all while materially reducing the total cost of care for insurers and employers.
Our team members genuinely enjoy working with each other—whether it is helping our latest member find the right physician, going out to happy hour, or collaborating on our latest product innovation. We work hard to support one another.
We are only missing one thing…you. 
Our Bilingual Visit Coordinators work alongside our entire Care Team to lead our mission in finding our members high quality providers for in person (and virtual) visits. If you are a task-oriented individual with a strong interest in making a real difference in member lives, we want to hear from you. 
Each member deserves world class service from their Care Team and access to high quality doctors for their health care. We are looking for someone who goes above and beyond to find the highest quality providers for our members to see. 

In Your First 30 Days:

  • Onboard with the Grand Rounds team and engage in internal learning and training
  • Demonstrate knowledge of proprietary software and other required technology
  • Immediately make an impact for our members by managing Concierge Referrals and selecting the highest quality provider that meets members’ needs
  • Get to know your team members – catch up over lunch, shadow, and attend team outings
  • In Your First 60 Days:

  • Demonstrate your proficiency in running Concierge Referrals within the agreed service level agreements and the target quality standard 
  • Develop an organizational system to manage your dashboard of active cases
  • In Your First 90 Days:

  • Be a vocal and active contributor during team meetings – we want to hear your perspective!
  • Demonstrate an ability to skillfully and effectively work with team members across Care, Clinical, and Quality Teams
  • Set individual level goals for the year with your manager, including quarterly milestones
  • Responsibilities:

  • Understanding and completing all affiliated tasks with Concierge Referrals. Your daily duties will include; understanding members’ preferences and finding and presenting high quality providers 
  • Work with a scheduling team to schedule appointments on the member’s behalf, and ensure the member is supported through their health care journey. 
  • Balance velocity and quality performance targets while delighting your members
  • Understands and meets (or exceeds) all service level agreements
  • Be extremely detailed oriented. You will be expected to gather accurate data and information from provider offices; including new patient availability, insurance contracts, conditions treated and more
  • Ability to work in a fast-paced environment that is subject to rapid change. 
  • Demonstrate problem solving, open and clear communication, and good judgment to appropriately manage your responsibilities. 
  • Work with our Records Team to assist members in collecting their records to forward to their new providers
  • Collaborate with peers within the Care Coordination, Records Specialist, Clinical, Quality and Training teams
  • Have a focus on and drive continuous improvement, constantly questioning how and why we do things and suggest alternatives that improve the customer experience, efficiency, etc.
  • Continue to grow and create value within the role to leverage and improve upon the skills you already have, to take on new responsibilities, to build subject matter expertise and to experience different types of thought leadership
  • Qualifications:

  • Great verbal communication skills. You will need to be able to explain our services to provider offices, verify office availability and determine scheduling requirements.
  • Proficient in Spanish
  • Great written communication skills.  You will need to communicate with our broader team in concise and informative messages.
  • Confident in asking questions and comfortable in raising your hand when you need help. Lost time can directly impact lives.
  • Pay attention to the little details – they matter
  • Perform accurate data collection and entry
  • Demonstrate adaptability with process changes in fast-paced and ambiguous environments
  • Be comfortable performing internet searches
  • Ability to troubleshoot basic technical issues
  • Be proficient with common office software – Google Apps, CRM systems, etc.
  • Have a sense of humor, and like to have fun. We work hard. So we like to laugh a lot too.
  • About Grand Rounds Health, Doctor On Demand and Included Health:
    Grand Rounds Health, Doctor On Demand and Included Health merged in 2021 to form the first of its kind integrated virtual care company to raise the standard of healthcare. Our personalized, longitudinal care services include primary care, specialty care, integrated behavioral health, everyday and urgent care, chronic condition management and prevention and 24/7 triage. We get members to the right care, at the right time through ongoing clinical navigation, expert medical opinions and care coordination.
    Partnering with leading employers and health plans, we deliver unparalleled, end-to-end care. Our combined nationwide practice of dedicated clinicians and innovative data science and technology platforms provide better care experiences, better member satisfaction, and better outcomes and cost savings for our nearly 100 million covered lives across commercial, Medicare and Medicaid. 
    Headquartered in San Francisco, the combined company has been recognized as a 2020 UCSF Digital Health Award winner for Employer Wellness and 2021 Best Workplaces in Healthcare and Biopharma™ by Great Place to Work and Fortune. Learn more at www.grandrounds.com and www.doctorondemand.com.
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    Grand Rounds Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.