Client Services Manager – Remote Opportunity

 May 3, 2021
 Saint Louis, Missouri
HLK is looking for an experienced marketing manager to join our growing team, and this role will report to a Product Line Client Service Director. This role can be based anywhere in the U.S. The right candidate will have an established track record managing marketing efforts within an agency or corporate organization. The candidate will join a successful team focused on quality delivery and value creation. 
The candidate will oversee marketing, advertising and communications programs for a portion of a key agency client in the health industry. They will play a blended role of marketing team member for our client and agency account manager. The candidate will have strong leadership, communication and marketing skills with a sense of urgency for results and comfort working in high-pressure, fast-paced environments. 
The candidate will liaise with a number of centralized and decentralized (field) clients to develop marketing campaigns and plans to solidify brands, move the product line’s performance and growth, and engage with current customers.


  • Collaborate with central and field marketing clients to understand business objectives and set up cadence for communication of results/progress
  • Work with planners and client service directors to understand business objectives, internal and competitive opportunities, customer insights, and marketing communications strategies and tactics
  • Create and build marketing tactics in collaboration with the team that are aligned with business goals
  • Leverage industry best practices while using data and insights to challenge conventional thinking 
  • Provide new and innovative approaches to reaching diverse audiences 
  • Build thorough knowledge of all agency departments and offerings to allow for proper plan recommendations 
  • Understand baseline KPIs for tactics in concert with total organizational objectives and KPIs
  • Direct marketing and communication programs 
  • Interpret and clearly communicate business goals and strategic plans to drive successful output
  • Develop briefs and make sure there is a common understanding of objectives between the client and the working team
  • Lead key meetings, engaging in strategic discussions and understanding business needs
  • Prioritize and manage your own workflow for on-time delivery
  • Maintain thorough knowledge of the client’s business, audience and industry in order to proactively contribute ideas and solutions
  • Qualifications

  • Bachelor’s degree in marketing, marketing research, business administration or related field
  • Minimum of five years of marketing leadership experience in an agency or large organization
  • Experience working with and building relationships with cross-functional teams 
  • Excellent analytical, reasoning and problem-solving skills
  • Possess an integrated background with online/offline expertise 
  • Demonstrate superior oral, written and strategic abilities 
    HLK is a creative and technology agency focused on understanding and changing audience behavior through deeply integrated brand experiences. We bring clarity of context and creative resolution capable of changing behavior and shaping belief in brands. Active clients include Ameren, Bayer, Biogen, Marriott, Pratt & Whitney and Schnucks.  
    There are many benefits to working at HLK including the following:
    A casual, collaborative work environment
    Unlimited time off
    Paid sabbatical
    Medical insurance
    Dental insurance
    Vision insurance
    401(k) plan with a company match
    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.