Principal Business Systems Analyst – Flywheel

 HubSpot - Company site
 June 22, 2022
 Remote - USA

You’re looking for a role that challenges and excites you. An environment that supports and energizes you. A team that solves real customer problems with autonomy and drive. And a mission that aligns with your values and welcomes your voice. Read on!

As a member of the Business Systems Analyst team at HubSpot you’ll:

  • Join a product-led culture that truly puts the customer first
  • Create and advance an ambitious automation strategy that’s driven by customer needs, business goals, and powerful data 
  • Use your voice, share your perspective, and have a real impact based on your point of view
  • Be empowered to show up as your authentic self and choose a work style and location where you can do your best work, whether that’s at home, in an office, or a blend of the two.

How you’ll impact HubSpot and our Customers:

HubSpot’s Business Systems Analyst team manages the corporate systems we use to run our business. This role sits on the BA team within our Product organization and is responsible for driving automation strategy and enablement for our Flywheel go-to-market teams.  

In this role, you will be focused on automation at HubSpot – you will support creating and driving core KPIs to ensure that teams are being productive. You will maintain our current Center of Excellence, pilot new automation systems, and innovate with new large scale initiatives to drive efficiencies and decouple headcount from our business growth.  You will work with PMs, engineering, IT, and our operations teams to continuously improve our products and the systems that underpin them. We focus on high-impact, large, cross-functional initiatives that scale.

In this role you’ll get to:

  • Be the co-owner of our Flywheel Automation Center of Excellence (CoE).  That means maintaining our current CoE, and updating training and governance as new systems are added.  You’ll also feel ownership over how automation tools are used, the output of those programs for our GTM teams, as well as managing the risk associated with these tools and processes.
  • Run the pilot and rollout of new technology (RPA, for example) working across our GTM teams for successful use case collection, pilot, rollout, and metric collection / monitoring.
  • Monitor our HubSpot product capabilities and craft guidance and governance for what automation should be used and when for our GTM teams within our core product offering.
  • Forge connections with our teams working on AI / ML to ensure that we’re driving towards a cohesive strategy.
  • Be the voice of automation for our Flywheel go-to-market teams.
  • Drive low code / no code solutions

About You:

  • You have cohesive experience with automation systems and strategy while building and maintaining a CoE
  • You’ve piloted new automation systems successfully on a company-wide basis
  • You’re worked as a manager (direct reports) and leader of programs and are able to bring disparate teams together toward a common goal
  • You’re able to distill highly technical concepts and explain them to non-technical folks
  • You can zoom in to the weeds of a technical problem, and zoom out to discuss automation and company-wide strategy
  • You have a deep technical understanding of the systems and automation ecosystem
  • You are someone who deeply loves solutioning and problem solving.  In your spare time you enjoy learning about new systems or technology.
  • You are a creative problem solver – you don’t take problems or solutions at face value.
  • You are comfortable voicing a dissenting opinion.
  • You are a teacher and coach – you enjoy working and collaborating with others and helping others learn new technologies.
  • You are comfortable speaking with an executive audience.
  • You are a leader and an advocate of DI&B.  You actively create psychological safety for the teams you are a part of.

It’s awesome, but notrequired if you have:

  • A background in engineering, computer science, enterprise systems, and / or automation a plus
  • Experience working on product teams
  • Skills with RDBMS, SQL, ETL, and data integrations
  • Programming knowledge and/or experience with scripting languages (JavaScript (Node.js) / Python) or expertise in HTML, JavaScript, and CSS skills or lower-level language (Java or C#)
  • Understanding of DevOps
  • Experience leveraging AI/ML, NLP, chatbots, etc.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.


Important COVID-19 Guidance (For candidates applying to roles in the United States):

Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.


Germany Applicants: (m/f/d) – link to HubSpot's Career Diversity page here.


About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot. 

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