Partnership – Renewal Account Manager

 Instructure - Company site
 November 24, 2021
 US-Remote
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their educations and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that’s where you come in:

Responsibilities & Duties:

  • Proactively work with our partners to renew their partnership agreements and relevant partnership products
  • Create, revise and deliver renewal offers/quotes, while adhering to company direction and guidelines
  • Deliver renewal offers/quotes on-time to appropriate partner contactsReport and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities
  • Process renewal ordersMaintain and update account information in CRM and SFDC hygiene
  • Refer qualified opportunities for expansion to our partnership sales team, which convert at a high rate of closure
  • Follow and adhere to best practices for internal processes including opportunity management, data quality, and accuracy, quotations and forecasting
  • Maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction
  • Demonstrate a strong ability to organize and prioritize activities with many requests at once while staying in a proactive state
  • Recognize and anticipate high and low volume time periods and correctly prioritize tasks to ensure you stay ahead of deadlines
  • Requirements:

  • Entry level sales experience or renewal management experience
  • Must have excellent written and verbal skills in order to communicate and negotiate with customers
  • Highly detail and process oriented
  • Proficient with systems and the ability to utilize new systems quickly. 
  • Knowledge of CRM systems, preferably Salesforce.com and Gainsight;
  • Knowledge of CPQ is a plus
  • Ability to work in a fast-paced environment
  • Ability to work cross functionally with other departments and team members
  • Experience providing outstanding customer service
  • Self-starter with strong organizational skills and ability to execute
  • Discovery, negotiation and closing skills
  • Ability to thrive in a process-driven environment with a strategic and problem-solving mindset
  • Get in on all the awesome at Instructure

  • Competitive salary and 401k 
  • Medical, dental, disability, and life insurance 
  • HSA program, vision, voluntary life, and AD&D 
  • Tuition reimbursement
  • Paid time off, 10 paid holidays, and flexible work schedules 
  • Gym club reimbursements and rewards-based fitness tracking  
  • iMacs or Macbooks
  • We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
    At Instructure we participate in E-Verify and yes, in case you didn’t catch it from the above, we are an Equal Opportunity Employer.
    All Instructure employees are required to successfully pass a background check upon being hired.