Sr. Enterprise Customer Success Manager

 Jasper - Company site
 August 4, 2022
 United States (Remote)

Want to revolutionize Content Creation with AI?

Launched in February 2021, Jasper.ai has scaled from 0 to over 63,000 happy and paying customers. We are backed by notable investors and Y-combinator with a mission to develop a product that helps the world write better content using artificial intelligence.

As the Senior Enterprise Customer Success Manager at Jasper, you will report to the Vice President of Customer Success. You will be responsible for serving and managing a portfolio of large enterprise accounts. This position proactively works with a broad set of stakeholders to illustrate the value delivered of Jasper's software & services. The Customer Success Manager serves as the internal voice of the customer while working with other Jasper teams and partners to exceed customer expectations.

Our teams are passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this exciting opportunity.

This role is open to candidates located in the US and can be remote. Our HQ is in Austin, but we have employees based across the US.

What you will do at Jasper:

  • Have a passion for cutting edge technology. We are in an emerging space and having technical curiosity about software development, OpenAI, ML and AI generated content are critical
  • Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Jasper's Product & Services.
  • Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
  • Operate with urgency, drive measurable results, and establish deep relationships with key customers.
  • Provide world-class Customer Support to our ever-growing customer base with your unsurpassed customer service and problem-solving capabilities
  • Ability to work on time-sensitive issues and provide timely resolution and clear customer communication
  • Post-sales engineering assistance to help prospects understand the technical capabilities of the software and how it can fit into their organization’s existing systems.
  • Assist clients with configuration and connection to other systems such as Surfer SEO, Grammarly, Copyscape, and DeepL.
What you will bring to Jasper:
  • Minimum of 5+ years in a Product Led Growth or SaaS customer success role, working recently with large enterprise customers
  • Maintain relationships with key customers to establish a thorough understanding of their business needs and how Jasper products can best serve the needs of their business
  • Identify and quantify key metrics, increase ROI for our customers through adoption of appropriate features and best practices
  • Provide support to customers by demonstrating product expertise and guiding them with best practices
  • Excellent written and verbal communication skills
  • Solutions-oriented problem-solving and critical thinking abilities.
  • Exceptional interpersonal skills – you care about people and are passionate about helping others
  • Self-starter and excited to work in an ever-changing environment.
  • Highly motivated with a strong work ethic and good judgment. Technical writing skills.

Benefits & Perks

  • Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and flexible time-off to encourage a healthy work-life balance
  • Monthly Wellness Reimbursement
  • Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely
  • Generous budget for home office set up 
  • Learning and Development opportunity, plus individual budget
  • Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectives
  • Paid parental leave
  • Travel Perk Program 

Our goal is to be a diverse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences. We believe that diversity is essential to innovation and makes us better able to serve our customers. We’re also passionate about supporting new employees and growing a culture of collaboration. We hire smart, curious people of all levels and backgrounds who are excited to learn and develop their skills. If you’re interested in working for Jasper but your past experience doesn’t perfectly align with the job description, we encourage you to apply anyways.

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.