Social Media Engagement and Moderation – Lead – Pet Hospital

 ModSquad - Company site
 January 13, 2022
 Remote - USA
ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Social Media Engagement and Moderation!
Do you have a Social Media Engagement and Moderation background?
Do you enjoy work-from-home and flexible schedules?
ModSquad is seeking Mod Contractors to join our network! 
If you want the chance to work gigs on the coolest of client projects…then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that’s where we come in. 
Our Mods bring super skills, a positive attitude, and a great vibe to project work everyday. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client’s product or services. Project gigs available now and more are on the horizon.
Do you love pets? This opportunity is for you!
ModSquad has partnered with a client that operates veterinary clinics in several countries.
We are looking for a Social Media Engagement and Moderation Lead!
You will provide social media customer service based on a list of scripts to be altered/personalized, creatively engaging with the community across social media platforms. You will communicate with the client in a coherent and professional manner, and take note of community trends and patterns in a meaningful way.
Project Hours (all times Pacific):
5 am – 8 pm, daily
Hourly Rate:
To be discussed during the interview
10 hours per week (minimum)
Orientation Data:
1/20/2022 (estimate)
About 15 hours, both management-led, and self-paced

What’s In It For You:

  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate – Discussed during your first interview
  • Paid orientation
  • What We Are Looking For:

  • Someone who loves animals
  • Minimum of 10 hours available per week
  • Expertise in social media engagement and/or social media customer support
  • Ability to switch tasks frequently and with ease
  • Ability to understand complex workflow and prioritize tasks efficiently
  • Ability to master new tools and programs provided by the client
  • Clear, confident speaking skills for potential client communication
  • Communicative with management during shifts regarding progress and updates
  • Positive attitude
  • Detail-oriented (!!)
  • WorkSpace Requirements:

  • Dedicated laptop or desktop computer with Windows 10 or above
  • Quality headset
  • Quiet workspace to take calls
  • Willingness to install MSQ security software and 2FA app on the phone
  • ***PRO TIP***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!
    Please note: A Chromebook is not sufficient for ModSquad projects.
    About ModSquad:
    ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.
    ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
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