Bilingual Customer Service Representative -Work From Home

 OneTouch Direct - Company site
 April 13, 2021
 Hamilton Canada

At OneTouch Direct (OTD), we do things differently. We provide a high-energy, culture-focused environment where we consistently recognize top-performing employees for their hard work. We have been partnering with our Fortune 500 Clients since 1998, and we continue to expand our business.

Our goal is to provide the best applicable solutions to help grow a customer’s business while adding valuable services

Become part of the OneTouch Direct family today!!


8:30 am – 6:00 pm

What You’ll Do

  • Respond to inbound consumer calls
  • Creatively problem solve.
  • Quickly assess customer needs and provide sound solutions.
  • Provide a high level of consumer care.
  • Document details of all calls and customer interactions.
  • Manage through multiple systems, programs, and screens simultaneously.


  • Must be fluent in English and French Canadian.
  • Must live within a 1-hour radius of St. Catharines
  • 1-2 years of retail or customer service/call center experience is an asset
  • Strong computer and typing skills
  • Excellent oral and written communication skills
  • Professional telephone etiquette
  • Ability to handle high-stress situations and escalated issues
  • Respect and maintain customer and client confidentiality
  • High School Diploma or equivalent required

Required Equipment

  • A laptop or desktop (cannot be an Apple product, Surface or Chromebook) with Windows 10
  • Ability Hardwire (plug-in) to your internet source with an ethernet cable
  • USB headset (not wireless) with a noise-canceling microphone
  • Webcam (external or embedded)


  • Full time. 40 hours per week Monday to Friday.
  • Great pay. Hourly base salary + language premium + supplemental benefits!
  • Training. Extensive paid product training!