Jr. Helpdesk Support Technician

 Porch
 January 8, 2021
 Remote, Mexico

Jr. Helpdesk Support Technician

Porch’s mission is to partner with home service companies and together, delight homeowners from moving to improving and everything in between. We provide software and services to more than 11,000 home services companies including home inspectors, moving companies, utility companies, and more. Through these relationships and our multiple brands, Porch provides a moving concierge service to homebuyers, helping them save time and make better decisions on critical services. These include insurance, moving, security, TV/internet, and ongoing home maintenance, repair, and improvement projects post-move

You're a fast and friendly Helpdesk Support Technician proficient with desktop operating systems like MS Windows 10 and Mac OS X. You can do 10 things at once and have room on your plate for more. You love what you do, you hang out with the people you work with, and you want to help build, scale, manage and maintain what you truly believe to be the Next Big Thing.

 

What You Will Do

– Provide end-user support for Windows/Mac computers.

– Perform hands-on systems service and maintenance including installing and upgrading software, installing hardware and configuring systems and applications.

– Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VPN connectivity and various end user applications.

– Effectively escalate technical issues to higher tiers.

– Follow policies and procedures, to ensure all supported IT equipment is meeting business requirements and operating at peak performance.

– Adhere to all security processes and procedures.

 

What You Will Bring

– Excellent user support skills.

– 1+ years of experience in related field.

– Knowledge of MS Windows and/or Mac OS X operating systems.

– Ability to learn new technologies quick.

– Experience with administering Office 365 / MS Exchange is highly desirable.

– Familiarity with ITIL framework is a plus.

 

About Porch

Launched September 2013, as an online home improvement network connecting homeowners with qualified professionals, Porch has grown into the industry-leading partner for the home. Porch provides software and services to more than 8000 companies across verticals such as home

inspection, moving companies, and others associated with the real estate transaction. Through these relationships, Porch helps make moving less stressful for approximately 1/3 of all US homebuyers each month through a variety of services such as insurance, moving, TV/internet, and home automation and security. When homeowners are moved in, Porch helps make maintenance easy with more than 160 different home services offerings through Porch.com. Focused on assisting customers at every stage of the “home journey” – including moving in, installations, assembly, repairs and ongoing maintenance – last year alone, the company facilitated over 2 million home-related projects, generating over $2 billion in revenue for small business owners.