Sales Engineer

 April 7, 2021
 Remote Oceania

Hi, I’m David Alexander, Sales Engineering Manager for APAC at Puppet,

I am hiring for a Sales Engineer (SE) to join our APAC Presales team. I am seeking someone who can empathize with customer needs, and understands why automation can help customers become more efficient, successful and effective.

In this role, you will be a technical voice in our sales process helping customers understand the value of automation and how Puppet products can achieve this. You will be taught to demonstrate Puppet products, and learn how to provide the technical expertise for Proof of Concepts and presentations. You’ll partner with the customer to solve their problems, helping to demonstrate the value of Puppet products with the Sales team. You will provide product feedback based on your interaction with customers to Engineering and Product. Your work will ensure the customer is successful as they interact with Puppet products and services. 

We are looking for presales professionals with 2+ years experience in presales, and/or service delivery professionals with a minimum of 3-5 years experience in general IT. The ideal candidate may be from a development, operations or security background, but has a general curiosity about IT and a broad understanding of technological trends and why customers might choose to automate their IT. Puppet will provide a structured mentoring program and a structured training program to enable successful candidates.

As part of our APAC presales practice, the SE participates primarily in pre-sales activities through engagement with our customers, and with partners within the region. You will help our customers to succeed by helping them to transform their IT automation and business.  

Key Areas of Responsibility


  • Work with account teams to help position solutions, and provide advice on architecture/design as well as driving opportunities for expansion and adoption of Puppet Technology
  • Deliver pre-sales workshops and understand customer requirements, translate to solutions and communicate to clients, helping them to roadmap new DevOps/Automation initiatives
  • Write Statements of Work and provide SOW validation during the sales cycle


Research and Skills Development

Acquire and maintain expert knowledge of Puppet Services Portfolio and products

Acquire and maintain current knowledge via internal webinars, case study, training, Wiki and all other resources

Perform research into technology partner or other vendor solutions in the context of client requirements for integration

Collaborate with Puppet Product Engineer programs, providing points of view and documentation as needed


Required Experience

Tertiary qualification (undergraduate/postgraduate university, or TAFE diploma level or higher) with a technical, scientific, or mathematical degree preferred

Solid verbal and written communication skills

Strong willingness to learn new concepts and ability to think laterally to address customer issues  

Ability to learn technology quickly through instruction and self-training

Ability to travel to customer locations as required (approximately 10% travel, with majority of travel within Australia and New Zealand – note that generally during COVID period travel will not occur)

Understanding of/exposure to some of the key technologies relevant to the Puppet solutions including:

Linux systems administration, including automation techniques

Windows systems administration, including PowerShell or other automation techniques

Programming skills (Java, C#, Python, Perl, Ruby, etc.)

Experience with/appreciation of some of the following technologies

git-based version control

Public and Private Clouds (AWS, Azure, Openstack, VMware)

Continuous Integration (Jenkins, Bamboo, or others)

Automation and orchestration technologies (Puppet, Chef, Ansible, Salt, CFEngine, PowerShell DSC or others)

Exposure to ITSM tools and processes

Exposure to logging and monitoring tools and processes

We are hiring at various experience levels and we’re particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but you’re not sure if you qualify, apply anyway!

*Visa Sponsorship

Please note, this position is not eligible for visa sponsorship.

About Puppet

Puppet’s core mission is to eliminate soul crushing work. We created the industry standard for managing infrastructure as code. And we didn’t stop there—our product portfolio has grown to help organizations automate across their entire software delivery lifecycle. With more than two-thirds of Fortune 100 companies using Puppet’s open source or commercial products, our code is helping power thousands of organizations across the world.

As the industry leader in DevOps solutions, we realize that our success is a collective effort; all made possible by the incredible people working here, our customers, partners, and Puppet community. Our culture is built on positivity, diversity, inclusivity and support—and we seek people who are resilient, entrepreneurial-minded, team players who continually strive to be incrementally better every single day. In our work together we aim to be curious, accountable, empathetic and, above all, collaborative. If this sounds like the environment you’d thrive in, why not say hello?

Learn more about Puppet by checking out the values we live by and the awesome benefits and perks we offer employees!

Puppet is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, veteran status, disability, or any other protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact +** Redacted ** for assistance.


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