Chief Operating Officer
About The Job
Thirty million kidney patients in the United States have chronic kidney disease (CKD), with 700,000 people in full kidney failure. Transplant rates remain low: while the waiting list for kidney transplants includes over 90,000 patients annually, only 23,000 kidney transplants occurred in 2019. Getting a transplant requires patients to learn complex information and execute a winning strategy to find a transplant: literacy, language and social-economic issues can all pose barriers. Hopewell Health is creating a new blueprint for kidney transplant coordination through a multi-level approach, concierge services, and digital tools that will transform the challenging experience of seeking transplantation into seamlessly coordinated experience.
Hopewell Health’s mission is to make early kidney transplant the hope, goal, and reality for all patients and families living with kidney disease. Hopewell eliminates non-clinical barriers to healthy behavior using education to increase transplant knowledge, motivation, as well as increase caregiver and donor engagement. In conjunction with their educational services, the Hopewell infrastructure serves to increase appointment attendance and evaluation completion while also increasing donor outreach and broadening the living donor pool. The results speak for themselves: increased transplants. Using the Hopewell system, 70% of those evaluated are waitlisted; and 50% of waitlisted receive a transplant within 5 years.
As the Chief Operating Officer at Hopewell Health, you will be at the vanguard of tackling one of the most challenging health issues in our system – curing kidney disease by making kidney transplantation attainable for those who need it the most. The challenge is a difficult one, but you will be facing it with a premiere group of players to provide help along the way. This is a unique opportunity to tackle a critically important part of a kidney care patient’s journey. You will have the chance to help develop a best-in-class care model for late-stage chronic kidney disease patients, implement the model with a world class health system and change the game in kidney care.
As COO of Hopewell Health, you will be the company’s operational leader as we build and launch our business. You will report to the CEO directly.
What you’ll do:
- Build and scale operations for a tech-enabled organization that meets the board’s strategic goals for growth and standards of patient care and quality.
- Partner and communicate with the Hopewell CEO as well as Redesign Health, other investors and Board of Directors.
- Build and develop central operations and a clinical operations team.
- Define and drive continuous improvements in core operating metrics. Regularly partner and communicate with the CEO and leadership team on operational priorities to scale the business.
- Assist in defining the product roadmap by identifying gaps in care for late-stage CKD patients and working with relevant nephrologist, primary care and transplant center stakeholders.
- Partner closely with the product, design, and engineering teams to develop recommendations for the clinical product roadmap and execution plan.
- Identify and protocolize core patient touchpoints into a scalable operation.
- Determine the highest order KPIs and build the plan and team to measure, monitor and improve them.
- Mentor, motivate and develop leaders within the organization, as well as assess the need for strategic hires to develop high-performing teams within the company.
- Implement structural improvements in the business to establish best-in-class operations necessary to scale and achieve growth and profitability targets.
- Own and execute new company initiatives as they are conceived in order to promote growth and innovation within the organization.
What you’ll need:
- 10+ years of experience and progressive leadership responsibilities in healthcare tech and/or services operational roles
- 5+ years’ experience managing clinical teams, operational teams, and outside business partners to deliver products or services that impact patient outcomes
- Experience working in a risk based / capitation / shared savings / pay for performance environment
- Proven ability to evaluate & prioritize user needs to develop thoughtful operational plans
- Strong understanding of digitizing patient touchpoints
- Ability to launch and operationalize new products/services, markets, projects, etc.
- Directs Work: Provides clear direction and accountabilities. Delegates and distributes assignments and decisions appropriately. Monitors progress by maintaining dialogue on work and results. Provides appropriate guidance and direction based on people’s capabilities. Intervenes as needed to remove obstacles. Providing direction, delegating, and removing obstacles to getting work done.
- Plans & Aligns: Sets objectives to align with broader organizational goals. Breaks down into appropriate initiatives and actions. Stages activities with relevant milestones and schedules. Anticipates and adjusts effective contingency plans. Planning and prioritizing work to meet commitments aligned with organizational goals.
- Resourcefulness: Marshals resources (people, funding, material, support) to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Gets the most out of limited resources. Applies knowledge of internal structures, processes and culture to resourcing efforts. Securing and deploying resources effectively and efficiently.
- Situational Adaptability: Picks up on situational cues and adjusts in the moment. Readily adapts personal, interpersonal, and leadership behavior. Understand that different situations may call for different approaches. Can act differently depending on the circumstances. Adapting approach and demeanor in real-time to match the shifting demands of different situations.
You will work out of one of the following locations:
- In-office: New York, NY
- Remote: Alabama, Arizona, Arkansas, California, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming