Technical Account Manager – EMEA

 Spreedly - Company site
 June 21, 2022
 Remote in London
Spreedly is the world’s leading Payments Orchestration solution. Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Backed by Spectrum Equity, with a $75M investment, Spreedly is experiencing rapid growth.
Connecting to multiple payment services, known as payment orchestration, is the new standard. With Spreedly’s PCI-compliant cloud solution, merchants can connect to multiple payment services simultaneously, optimize their payment stack, control card data, and accept alternative payment types.
Our employees help us execute against our vision through building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.
We’re seeking an experienced, Technical Account Manager to join the Spreedly team to manage and grow our key customer relationships. In this individual contributor role, you will play a critical part in our continued growth by ensuring high levels of customer satisfaction, high retention rates, and growth of the customer’s use of Spreedly in support of their expanding commerce payment strategies. Spreedly is in a fast-growing market and you will be supporting our efforts with some of Spreedly’s most important and largest customers.
The ideal candidate has experience working with large mid-market and enterprise companies and is capable of engaging in business-level and technical conversations at multiple levels of the organization.

Responsibilities

  • Communication and Planning – Regularly review clients’ business priorities and growth strategies to build account plans that ensure success in support of those strategies
  • Retention – Protect and grow renewal revenues by ensuring that clients are deriving maximum value through their use of Spreedly
  • Growth – Track clients’ growth projections against current usage and initiate contract upgrades in a timely manner
  • Requirements

  • 5+ years of customer facing experience
  • 3+ years of Consulting, Customer Success, or Account Management experience, with assigned growth targets, preferably at a SaaS company
  • Experience working and building relationships with technical customers/end users, who are primarily developers, using our API to support commerce businesses
  • Track record of account expansion and growing product usage
  • Ability to drive value at the executive level and also interact with engineers or developers. Comfort working with a wide range of personalities and people
  • Excellent verbal and written communication skills
  • Excellent customer service skill
  • Excellent organizational skills and attention to detail
  • Excellent negotiation skills
  • Strong analytical and quantitative capabilities
  • Experience selling technology-based solutions
  • Curiosity to learn about payment strategies and growth drivers for key accounts
  • Ability to travel up to 15% (when it is safe to return to travel)
  • Nice to haves

  • Prior experience at a growth stage SaaS company
  • Prior experience in the payments industry
  • Prior experience in both customer success and sales
  • What we offer

  • Competitive salary + Equity
  • Outstanding Medical and Dental Insurance: Premiums are 100% company paid for employees and families
  • Note: We offer two PPO health insurance plans: A traditional copay and a high deductible with HSA. Spreedly contributes $1,200/$2,400 per year to the HSA for those choosing the high deductible plan
  • Life and long-term disability insurance
  • Optional Vision insurance and various Flexible Spending Accounts (FSA)
  • Open Paid Time Off policy + 12 weeks paid leave for new parents
  • Matching 401k plan (5% up to $5,000 yearly)
  • Monthly digital lifestyle stipend ($150), new Macbook, and $200 accessory reimbursement
  • $3,000 annual Professional Development stipend and free LinkedIn Learning subscription
  • Flexible, remote friendly work environment
  • Quarterly visits to HQ for remote employees
  • Spreedly is an equal opportunity employer. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.
    Due to the sensitive nature of what Spreedly does- handling payment data- candidates must complete a successful background check. If you have concerns along those lines, please discuss with us sooner rather than later- we do not want you to waste time in the hiring process and get disqualified at the end if we can help it.
    Spreedly has implemented a mandatory COVID-19 vaccination policy for all in office and in-person company meetings, including mandatory quarterly all hands event.
    Some of our positions are open to remote applicants. If this is the case it will be sited in the job posting just below the position name. Unless otherwise stated, remote positions are open to candidates in the contiguous US only. We are not set up to support remote employees from CA, NY, or outside the contiguous US. All applicants must have a US work visa.
    We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.