Senior Manager, Engineering

 Thycotic - Company site
 June 21, 2021
 Flag job
 US Remote
Thycotic and Centrify, both leaders in privileged access management, are now merging to create the most extensive platform in the identity security market, bringing together complementary product capabilities, best-in-class technology, and unmatched expertise to better enable, and protect the modern, hybrid enterprise. ThycoticCentrify will benefit from a shared commitment to innovation, strengthening of clients’ cyber defense, and to assemble leading cybersecurity talent.
Privileged access management, one of the fastest-growing areas in cybersecurity today, is expected to double from $2.2B to $5.4B by 2025 according to KuppingerCole. Organizations struggle to keep up with the complexity of protecting the ever-growing number of privileged accounts created by the business requirements to move more infrastructure and services into the cloud. This cloud-centric business transformation has created more opportunities for cyber-attackers and driven a greater need for better control and compliance around these types of accounts. Backed by the financial strength of TPG Capital, the combined company brings together complementary product capabilities, best-in-class technology, and unmatched expertise to better enable and protect the modern, hybrid enterprise in an environment defined by ever-increasing, identity-based cyber-attacks.  
Position Summary
Centrify is looking for a Senior Manager of Software Development who has a passion for building world-class cloud products, solving customer issues and advocating for their success, in a fast-paced, highly technical environment.  The ideal candidate will be highly organized and detail-oriented.
This can be a remote based position and reports to Director, Software Development.

Key Responsibilities

  • Manage diverse, remote agile sprint team engineers in multiple time zones, responsible for delivering world-class software on time with high quality
  • Work closely with technical support team and engineering to handle product issues reported by customers
  • Investigate and perform in-depth troubleshooting to identify the issue and the root cause
  • Provide viable workaround for the customer and potential fix in the product to address the issue
  • Handle calls with customers to explain the issue, discuss possible solutions and delivery timeframe
  • Provide regular feedback to product management and engineering to improve usability, supportability and quality of the product from customer point of view
  • Skills and Requirements

  • 8+ years hands-on software development experience
  • At least 3 years of management experience with an Enterprise software organization
  • 4 years College Education (preferably in Information Technology or Computer Engineering field of study)
  • Excellent customer relationship management and communication skills
  • Able to be a master of our existing product and can navigate it in diverse environments using that knowledge to help where you can resolve things quickly
  • Experience dealing with difficult customer situations
  • Ability to work independently with little direct supervision
  • Proven success in consistently meeting or exceeding assigned targets, results and deadlines
  • Demonstrated skills working in a geographically and culturally diverse team
  • Proven success delivering cloud-based products that require high levels of communication between teams and delivery automation
  • Why Work at ThycoticCentrify?
    We’re passionate problem-solvers doing our part to make the world a safer place. We invest in people who are smart, self-motivated and collaborative.
    What we offer in return is meaningful work, a culture of innovation and great career progression!
    We take care of our employees. We offer competitive salaries and excellent benefits, including top-notch medical, dental, and vision insurance, as well as 401K, comprehensive life, short-term and long-term disability insurance, an employee assistance program and generous time off, are just some of the many benefits we offer.
    Thycotic Software, LLC (Thycotic) and Centrify are Equal Opportunity and Affirmative Action employers and prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    Upon conditional offer of employment, candidates are required to complete a criminal background check and drug screen per employment policy. In addition, all publicly posted social media sites may be reviewed.