Junior Quality Analyst
TrueAccord - Company site
January 12, 2022
TrueAccord is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
As a Junior Quality Analyst (JQA) you will assist in the fulfillment of client audits, quality monitoring requests, pulling call recordings, contact monitoring, and other ad-hoc requests, for internal and external partners.
The JQA will be responsible for assisting with quality monitoring and administrative support, quality evaluations for the Customer Engagement and Account Servicing teams. Included by not limited to monitoring customer inbound and outbound calls, email correspondence handled by TA Representatives. The JQA will assess associates technical accuracy, customer service performance, and conformity to company policies and procedures
What you’ll do:
Benefits, Perks, and Culture
– Everything you need to work remotely
– Work with talented and motivated people in a fast-paced, mission-driven environment
– Medical/dental/vision insurance, 401k (with match), flex spending plan, and life insurance
– Family-friendly policies – parental leave, flexible work from home
– Unlimited PTO
– Transportation benefits
– Paid time off to do volunteer work in your community!
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
Our Dedication to Diversity & Inclusion
TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.