Customer Support Specialist – APAC (Weekend)

 Webflow - Company site
 September 13, 2021
 Flag job
 New Zealand or Australia Remote

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Billing Customer Support Specialist to help empower our customers and make Webflow the best product possible. 

About the role 

  • Location: APAC Remote (NZ/Australia)
  • Required time zones: APAC (NZ/Australia)
  • 40 hours/week

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability we'd love to hear from you. We're looking for candidates who can work Wednesday-Sunday.

Please let us know your availability in your application!

As a Billing Customer Support Specialist, you’ll … 

  • Provide consistently high-quality customer experiences for all Webflow customers 
  • Help customers in support queues using applications including but not limited to Help Scout, ClickUp 
  • File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
  • Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. 

About You

You’ll thrive as a Billing Customer Support Specialist if you:

  • Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or account/billing customer service 
  • Have experience with Stripe and/or similar payment/billing platforms
  • Are familiar with Webflow's product and capabilities, or have experience with HTML, CSS, and DNS
  • Exhibits analytical reasoning and critical thinking skills for account/billing
  • Have demonstrated written and verbal communication skills (English)
  • Ability to learn new digital tools quickly
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
  • Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
  • Advocate for others – including customers and colleagues – and you want to build a career in customer support!

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

About us

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why” and “how”
 
Our Mission:
To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.
 
Our Core Behaviors:
  1. Earn customer trust
  2. Get it done, do it right
  3. Practice candor with care
  4. Dream big, ship often

Our commitments to you 

  • We’ll pay you! 
  • We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses 
  • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
  • We give you a 5 week sabbatical after 5 years of service
  • We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment 
  • We will offer you the support you need to help you grow as an impactful Billing Customer Support Specialist and a healthy human being 

Think you’re a good fit for the role?

Note: We are unable to hire current residents in these countries at this time: Afghanistan, Albania, Armenia, Azerbaijan, Belarus Bosnia & Herzegovina, Burundi, Central African Republic, China, DR Congo, Egypt, Republic of Guinea, Guinea-Bissau, Haiti, Iraq, Lebanon, Libya, Mali, Moldova, Montenegro (Yugoslavia), Myanmar (Burma), Nicaragua, Pakistan, Russia, Serbia (Yugoslavia), Somalia, South Sudan, Tunisia, Turkey, Turkmenistan, Ukraine, United Arab Emirates, Venezuela, Yemen, Zimbabwe, Cuba, Syria, Iran, and North Korea.