…27001 standards. This pivotal role encompasses oversight of our Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. You will act as a strategic leader,…
…and 2nd line customer support Serve as primary contact for the client and ensure that service delivery aligns with company standards. Will be responsible for fulfilling service requests or escalating…
Are you an experienced Haas service technician? Are you tired of the cold New England winters? Then we have the role for you! Phillips Corporation, a global supplier of manufacturing…
…forging a Customer Support/Success team that delivers a world-class customer experience Be the guardian of customer experience: You will live and breathe our customer experience. Nobody will fight or push…
…single point of contact, you’ll ensure long-term customer satisfaction and success. Your expertise in customer engagement and strategic guidance will be instrumental in delivering a delightful customer experience. As a…
…your customer’s challenges. Internally advocate for your customers’ needs and issues. Manage your customer’s expectations, making sure they are heard and expressing empathy while effectively managing their account escalations. Measure,…
…businesses, schools, and law enforcement agencies – to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter…
…upsell opportunities exist, and mitigating risks to ensure a healthy renewal Document and share customer success stories and intervention stories Conduct virtual and onsite meetings according to our Customer Success…
…Product Marketing, Sales, Customer Success, Customer Insights, Analyst, and Press Relations teams. Synthesize insights to develop storytelling assets and a library of customer narratives that showcase customer success. Embody key…
…– because you’re the expert on how and when you do your best work. Learn more about our culture. The Customer Success team Customer support is the beating heart of…
